RETURNS POLICY
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Home Building Plastics Ltd for Fascias, Soffits, Cladding, Guttering, Window Boards, Window Panels, Fascia Boards, Soffit Boards,
Doors, Door Panels & Building Supplies in Welwyn Garden City, Waltham Abbey, Stevenage, Hatfield, Hertford, St Albans, Cheshunt,
Hoddesdon, Harlow, Enfield, Sandy, Biggleswade, Bedford, St Neots and all surrounding areas
Mon - Fri 6.30am - 4.30pm
(Sandy & Waltham Abbey)
Saturday 7.30am - 11.30am
(All Branches)
Mon - Fri 7am - 5pm
(Welwyn Garden City)
Sandy Trade Counter
Collected Products
All items purchased from a HOMe Building Plastics Ltd
branch must be returned either to the branch they were
purchased from or any other Home Building Plastics Ltd
branch in the UK, along with proof of purchases, receipt or
invoice.
2.1 Returns to Stock (Ordered in error or over ordered
quantities)
Products ordered in error will be accepted for return within
14 days of receipt of delivery. All returned products must
be in a re-sellable condition. We cannot accept damaged
products or products with damaged packaging.
2.2 Returns to Stock (Damaged Products)
All products with reported quality issues preventing
installation must be returned for examination within 28
days of receipt of delivery, so we can review and resolve
any issues. Once a returned product is agreed as defective,
a full refund or credit will be issued.
2.3 Returns - Special Order Items
We regret that we cannot refund, in full or in part, special
order items.
Special Orders consist of but are not limited to:
1.
2.
All Polycarbonate sheets and accompanying accessories
and or ancillaries.
All Cladding orders and accompanying accessories NOT
kept in general stock.
All Decking orders and accompanying accessories NOT
kept in general stock.
All Wall Panels, Shower Panels and accompanying
accessories NOT kept in general stock.
All Roofing products NOT kept in general stock.
Any other product NOT kept in general stock.
Any other order (usually non-stock items), accepted and
advised by us to be a “Special Order” when placed.
Delivered Products
Home Building Plastics Ltd must be informed, within 5 days
of delivery of the exact quantities and products of claims
before any returns can be authorised so the correct
collection notes can be raised for signing. No credits or
replacements will be issued if the products delivered or the
delivery documents are not checked, clearly signed by the
customer and the driver before our delivery vehicle leaves
the customer site.
3.
No returns or refunds are possible if any goods are left at
a customer site (with prior authorisation from the
customer) without being checked or a signed delivery note
being obtained
3.1 Damaged Products
Products damaged in transit must be returned to Home
Building Plastics Ltd for verification within 14 days of
receipt of delivery before any credits can be issued. Clear
notification of the damage must be stated on the delivery
documents, to help us eliminate fraudulent claims.
3.2 Defective Products
All products with quality issues preventing installation must
be returned for examination within 28 days of receipt of
delivery, so we can review and resolve any issues. Clear
notification of the quality issue must be stated on the
delivery documents to assist us with our examination.
Once a returned product is agreed as defective, credits will
be raised within 7 days.
*FREE delivery on all orders over £250. If under £250, a £10 delivery fee will be applicable.